Terms and conditions

These terms of sale are concluded on the one hand by the company SEOSELL SARL-S, whose registered office is located at 4 Rue de la Forêt L-3471 Dudelange, registered with the Luxembourg Trade and Companies Register under number RCS B268220, and on the other hand, by any natural or legal person wishing to make a purchase via the website www.cadelly.com or directly with the company "SEOSELL SARL-S".

Cadelly is a registered trademark under deposit number 1466968 belonging to the company SEOSELL-SARL-S.

In all articles of the following General Terms and Conditions (GTC), the mention "Cadelly" or "Cadelly Company" means "SEOSELL SARL-S".

Company Information:

SEOSELL SARL-S (Cadelly) 4 Rue de la Forêt L-3471 Dudelange Luxembourg

RCS B268220 VAT Nr: LU34075361 Phone: +352-691-277-471 Email: info@cadelly.com

Article 1: Object

These terms of sale aim to define the contractual relationships between the company Cadelly and the buyer and the conditions applicable to any purchase made through the online store www.cadelly.com, whether the buyer is a professional or a consumer.

The acquisition of goods or services through this site, or failing that, by other means such as email or mail, implies acceptance by the buyer of these terms of sale without reservation.

These terms of sale will prevail over any other general or specific conditions not expressly agreed upon by Cadelly.

Cadelly reserves the right to modify its terms of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2: Characteristics of goods and services offered

The products and services offered are those appearing in the catalog published on the website www.cadelly.com or through the Cadelly digital catalog.

These products and services are offered within the limits of available stocks.

The photographs in the catalog are as faithful as possible but cannot guarantee a perfect similarity with the product, particularly regarding colors.

Article 3: Prices

Cadelly reserves the right to change its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer, or failing that, the one communicated in the order form or price quote sent to the buyer.

The prices indicated are exclusive of taxes and do not include shipping and delivery costs unless they occur in the geographical areas specified below.

Article 4: Geographic area

The online sale of products and services presented on the site is reserved for buyers residing in Luxembourg, France, and Belgium, as well as certain countries in the European Community (please consult us for more details).

Article 5: Orders

The buyer, who wishes to purchase a product or service, must necessarily:

  • Order the products via an order form:
  • Verify and sign the order form received by email
  • Return the order form to Cadelly by email at info@cadelly.com Or
  • Order the products via the website:
  • Fill in the identification form indicating all the requested details;
  • Validate the order after checking it;
  • Make the payment under the conditions provided; We reserve the right to modify or cancel the order if it is not compliant or if there is a billing error of the item or marking options.

The confirmation of the order implies acceptance of these terms of sale, acknowledgment of having perfect knowledge of them, and waiver of the buyer's own terms of purchase or any other conditions.

All data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will constitute a signature and acceptance of the operations carried out.

The seller will communicate confirmation of the registered order by email.

Article 6: Withdrawal - Goods return (without marking/ customization))

Any return request must be made by email. If a return of goods is granted, a return number and return procedure will be provided to you. Any package returned without a return number will be systematically refused.

  • For companies, associations

Any return request must be made within a maximum of 7 days (invoice date), after which we will not be able to consider your request. In the event of a return of goods granted to a company or association, shipping costs, return costs, and restocking fees will be borne by the company or association, and a minimum of 100 EUR will be due as a flat-rate compensation.

Note: Products made to specifications or subject to marking requested by the buyer are not covered by the withdrawal period and therefore cannot be returned or modified after validation of the order form.

Article 7: Respect for intellectual property rights

In the case of an order for items to be marked, the buyer assures Cadelly that the visuals and texts used are free of third-party rights.

In the event of a claim for the violation of third-party rights, the buyer releases Cadelly from any liability. The buyer is fully responsible and must reimburse the company SEOSELL SARL-S for all damages suffered.

Article 8: Payment

Payment by credit card, check, or bank transfer is due at the time of ordering. If payments are made by credit card, they will be made through a secure system that uses SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport over the network.

Payments are made in EUR or in the currency expressly stipulated in the contract, net at our domicile and without discount, unless agreed by the seller.

Invoices are validly sent by email. By accepting these general conditions, the buyer accepts that invoices are validly communicated to them by email.

Invoices are payable by the due date specified on the invoice. Any delay in payment of invoices will automatically and without notice result in a flat-rate compensation of 10% with a minimum of 250 EUR and an interest of 10% per year from the invoice date.

Any taxes of any kind, current or future, are the responsibility of the buyer.

If the buyer has provided incorrect information about the final destination of the goods or its VAT registration leading to a VAT correction in the seller's favor, they must pay the full VAT as well as all penalties claimed by the seller's tax or VAT authority.

Invoices are deemed accepted if no protest has been made by the buyer by email with acknowledgment of receipt from the seller within eight days of their receipt. In the absence of acknowledgment of receipt from the seller, the latter will be presumed not to have been aware of the protest.

All costs resulting from the refusal of a check, the non-acceptance of a bill of exchange, a letter of credit, or more generally the refusal by the seller's bank of the buyer's means of payment will result in the automatic invoicing of these costs to the buyer.

An invoice will be sent to the buyer by email for any order placed.

Retention of title clause: By reading these General Terms and Conditions of Sale, the buyer agrees that the company SEOSELL SARL-S remains the owner of the goods delivered from the first day of delivery until full payment of the goods, the seller may, either in the event of non-payment of invoices, or in the event of partial payment of these invoices, or in the event of the buyer's bankruptcy or for any other reasons, claim its right of ownership.

Article 9: Deliveries

Deliveries are made to  the address indicated in the order form, which can only be within the agreed-upon geographical area.

In the event of damage during transport, a substantiated complaint must be lodged with the carrier within three days of delivery.

Delivery times are given for information only; if they exceed thirty days from the date of the order, the sales contract may be terminated, and the buyer reimbursed.

Article 10: Marking

In the case of marking by Cadelly of the ordered products:

The buyer undertakes not to provide elements to be marked whose content would contravene the laws in force in the countries concerned regarding intellectual property, defamation, pornography, decency, child protection, incitement to racial hatred, and any other theme related to respect for human dignity; in general, the buyer undertakes not to infringe on the rights of third parties whatsoever.

An order is definitively processed only when all marking elements are validated by our services. In the event of infeasibility, the buyer will be contacted by Cadelly to find a solution or cancel the order.

Article 11: Liability

The total and cumulative liability of the company Cadelly, whatever the cause, is limited to the amount paid by the buyer to Cadelly for the relevant order. In no case will the company Cadelly be liable for indirect and/or immaterial or moral damages, including but not limited to financial or commercial losses such as loss of profit, loss of orders, loss of business, loss of data, loss of earnings, damage to reputation, service interruption, as well as similar damages resulting from a claim action brought against the company Cadelly by the buyer due to damages suffered by a third party. The company Cadelly's liability cannot be incurred in the event of any damage to the customer's data, and the customer must, at their own expense, back up such data. This data will not be re-implanted by the company Cadelly on the equipment in the event of loss. In any case, the company Cadelly is released from any liability and cannot be held liable for compensation in cases of force majeure.

Article 12: Intellectual Property and Personal Data Protection:

All elements of the Cadelly website as well as the Cadelly catalogs are and remain the intellectual property and exclusive property of the company Cadelly. No one is authorized to reproduce, exploit, distribute, or use in any capacity, even partially, elements of the site, whether they are software, visual, or sound.

Any simple link or hypertext link is strictly prohibited without written consent from the company Cadelly.

Cadelly, as data controller, implements the processing of personal data for the purpose of establishing the quote and the order, if necessary. Personal data is collected and recorded by our Company for the purpose of selling products, billing them, and managing any complaints.

Under no circumstances will the data collected on the website www.Cadelly.com be transferred or sold to third parties. No email address will be transmitted to third parties, including our partners, without the written consent of the parties concerned. You can consult our full privacy policy below.

The data processed in the legitimate interest of Cadelly is essential for this processing and is used by the relevant departments of Cadelly and, if applicable, its subcontractors.

The data is kept for a period of 3 years from the date of preparing a quote or until you have withdrawn your consent.

You have the right to inquire, access, rectify, have data portability, limit processing and oppose it, as well as the right to define directives regarding the fate of your data after your death.

The commercial service of Cadelly - "info@cadelly.com" is your contact for any request to exercise your rights regarding the processing.

If you believe that your rights are not respected, you can file a complaint with the CNPD whose contact details are available at the internet address https://cnpd.public.lu/.

The entire site is subject to Luxembourgish and international copyright laws and intellectual property rights. All reproduction rights are reserved for the texts and photographs on this site. The reproduction of all or part of this site on an electronic medium or any other medium, is strictly prohibited without the written permission of the author, in accordance with article L 122-4 of the Intellectual Property Code.

Article 13: Dispute Resolution and Competent Courts:

In the event of disputes or disputes relating to the validity, interpretation, performance, or any other issue of the contract concluded between the parties, the courts of Luxembourg (City) are exclusively competent.

Luxembourg law, with the exception of conflict of law rules, applies unless otherwise expressly and in writing by the parties.